A2 Game Privacy Policy — How We Protect Your Data

1 Introduction

A2 Game takes your privacy seriously. This policy is written to give you a clear and straightforward picture of how we handle personal data — what we collect, why we collect it, how it is stored and who, if anyone, it is shared with. We have tried to write this in plain English rather than legal language wherever possible so that Pakistani players can understand what is happening with their information without needing to read it twice.

When we say "personal data" in this policy, we mean any information that can be used to identify you as an individual — your name, your CNIC number, your email address, your phone number, your payment account details and your account activity on the platform. We collect this data because running a proper online gaming platform requires it — for account management, for processing your PKR deposits and withdrawals, for identity verification and for keeping the platform secure.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming page, both of which contain additional context relevant to how the platform operates.

2 Data We Collect

A2 Game collects two broad categories of data: information you provide directly when registering or using the platform, and information collected automatically as you interact with the site or app.

Information you provide directly:

• Full name and date of birth as provided during registration.
• CNIC or other government-issued identity document number (collected during identity verification).
• Email address and phone number.
• Payment account identifiers — for example, your JazzCash or Easypaisa mobile number, your Raast ID or your bank account details — as provided when making a deposit or requesting a withdrawal.
• Any documents you upload as part of identity or source-of-funds verification.
• Communications you send to the A2 Game support team via chat or email.

Information collected automatically:

• IP address and general location data derived from it.
• Device type, operating system and browser or app version.
• Session activity — pages visited, time spent, games played, bets placed and results.
• Cookie and similar tracking data as described in the Cookies section below.

3 How We Collect Your Data

Most of your personal data comes directly from you — when you register an account, when you make a deposit or withdrawal, when you upload verification documents or when you contact support. In addition, data is collected automatically through standard web and app analytics tools that record how you interact with the platform.

A2 Game does not purchase data lists or source personal data from third-party data brokers. The only third-party data inputs are those required for payment processing — for example, confirmation signals from JazzCash, Easypaisa or your bank confirming that a deposit transaction has been completed. This data is used solely to credit your balance and is not used for any other purpose.

4 How We Use Your Data

A2 Game uses your personal data for the following purposes:

A2 Game does not use your personal data for targeted advertising on external platforms or for automated profiling that produces decisions with legal or similarly significant effects on you.

5 Payment Data & PKR Transactions

A2 Game handles payment data with particular care given its sensitivity. When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer, card or mobile wallet, the transaction is processed through the relevant payment provider's infrastructure. A2 Game receives a confirmation of the transaction along with the minimum information needed to credit your account — typically a transaction reference, the amount in PKR and the sender account identifier.

A2 Game does not store full card numbers, CVV codes or full bank account credentials on its own servers. Payment-specific sensitive data is handled by the payment processors directly under their own security standards.

6 Data Sharing & Third Parties

A2 Game does not sell, rent or trade your personal data. We share data with third parties only in the following specific and limited circumstances:

• Payment processors — JazzCash, Easypaisa, Raast, banks and card networks receive the minimum data required to process your transactions.
• Identity verification providers — Where a third-party service is used to assist with document verification, your ID data is shared with that provider under a data processing agreement with appropriate security standards.
• Platform infrastructure providers — Hosting, CDN and analytics services that support the operation of the platform. These providers operate under strict data processing agreements and do not use your data for their own purposes.
• Legal and regulatory requirements — Where A2 Game is required by law or a legitimate legal process to disclose data, we will do so. We will, where legally permitted, notify you of such a request.

Any third party that receives data from A2 Game for the purposes above is contractually obligated to use that data only for the specified purpose and to maintain appropriate security measures.

7 Cookies & Tracking Technologies

A2 Game uses cookies and similar technologies on the website and app. Cookies are small text files stored on your device that help the platform remember your session, preferences and activity. The types of cookies used on A2 Game include:

• Essential cookies — Required for the platform to function. These handle your login session, security tokens and basic site preferences. They cannot be disabled without breaking core functionality.
• Analytics cookies — Used to collect aggregated, anonymised data about how players navigate the platform, which games are most popular and where technical issues occur. This helps us improve the experience over time.
• Preference cookies — Store your settings such as language preference and display options so you do not have to re-enter them each visit.

A2 Game does not use third-party advertising cookies or allow external ad networks to place tracking cookies on the platform. You can manage cookie settings through your browser preferences at any time, though disabling essential cookies may affect how the platform functions.

8 Data Security

A2 Game applies a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure or destruction. These include:

• TLS encryption for all data transmitted between your device and A2 Game's servers.
• Encrypted storage of sensitive data fields including identity documents and payment references.
• Access controls ensuring that only authorised A2 Game personnel can access personal data, and only to the extent required for their role.
• Regular security reviews and monitoring of platform infrastructure for unusual activity.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised login.

Despite these measures, no system connected to the internet can be guaranteed completely secure. A2 Game will notify affected users in a timely manner in the event of a data breach that poses a meaningful risk to their personal data.

You also play a role in keeping your account secure. Use a strong, unique password for your A2 Game account, do not share your credentials with anyone, and contact support immediately if you suspect your account has been accessed without your authorisation.

9 Data Retention

A2 Game retains your personal data for as long as your account remains active and for a reasonable period thereafter to meet legal, financial and audit obligations. Specifically:

• Account registration data and identity verification records are retained for the duration of your account plus a minimum period required for record-keeping purposes.
• Transaction records — deposits, withdrawals and gameplay history — are retained for the period required under applicable financial record-keeping standards.
• Support communications are retained for a limited period to allow resolution of any follow-up queries or disputes.
• Where you request account deletion, A2 Game will remove or anonymise your personal data subject to any retention obligations that prevent immediate deletion.

When the retention period for a category of data expires, A2 Game will securely delete or anonymise that data so it can no longer be linked back to you as an individual.

10 Your Rights Over Your Data

As an A2 Game player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team — contact details are at the bottom of this page.

• Right to access — You can request a copy of the personal data A2 Game holds about you.
• Right to correction — If any of your personal data is inaccurate or out of date, you can ask us to correct it.
• Right to deletion — You can request that A2 Game delete your personal data. We will action this request subject to any legal or contractual obligations that require us to retain certain records.
• Right to restrict processing — In certain circumstances you can ask A2 Game to limit how your data is used while a query or complaint is being resolved.
• Right to data portability — You can request your personal data in a structured, commonly used format where technically feasible.
• Right to withdraw consent — Where A2 Game processes your data on the basis of your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

A2 Game will respond to data rights requests within a reasonable timeframe. In some cases we may need to verify your identity before actioning a request to ensure we are responding to the genuine account holder.

11 Minors

A2 Game is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered an account on A2 Game, please contact support immediately. Any account found to belong to a person under 18 will be closed and the associated personal data removed.

Parents and guardians are encouraged to use parental control software to restrict access to online gaming platforms for anyone under 18 in their household. A2 Game's age verification process provides a platform-level control, but parental oversight remains important.

12 Changes to This Privacy Policy

A2 Game may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable data handling standards or other relevant developments. When material changes are made, players will be informed via a notice on the platform or by email to their registered address. The "Last updated" date at the top of this page will always reflect when the policy was most recently revised.

Continued use of A2 Game after a policy update is published constitutes acceptance of the revised policy. If you do not agree with an update, you should stop using the platform and contact support to close your account.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights or wish to raise a privacy concern, please contact the A2 Game support team. We are available around the clock through the platform's live chat and by email.

Email: [email protected]

This Privacy Policy was last updated in June 2026. Previous versions are available on request by contacting support.